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SHIPPING & RETURNS

At Bluecliffe, we are dedicated to providing you with a seamless shopping experience. From timeless clothing to statement accessories, we take pride in offering thoughtful, high-quality products that meet your style needs. Please review our shipping and returns policies for a better understanding of how we ensure your satisfaction.

Shipping Policy

General Information

At Bluecliffe, we ship to Europe, North America, and the UK. Our shipping rates and times vary depending on the product and destination. We aim to ensure every item arrives in perfect condition and within a reasonable timeframe.

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Processing Time

Once you place an order, we carefully prepare your items for shipping. Our average processing time is 2-5 days, but this may vary based on demand and product type.

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Shipping Time

Shipping times depend on the item and delivery location. Most orders arrive between 2 and 30 days. If your order takes longer than 30 days to arrive, please contact us at info.bluecliffe@gmail.com, and we will assist you.

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Shipping Methods

We work with reputable carriers to ensure reliable and secure delivery. Shipping options will be displayed at checkout, so you can select the method that works best for you.

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Customs and Duties

For international orders, customs fees or import duties may apply. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office for more information.

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Delivery Delays

Occasionally, factors such as customs clearance, weather, or unforeseen circumstances may cause delays. If your delivery is delayed, reach out to us at info.bluecliffe@gmail.com, and we’ll work to resolve the issue promptly.

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Returns and Refunds Policy

 

Eligibility for Returns or Refunds

We accept returns within 14 days of receiving your order. To qualify for a refund:

  • Items must be in their original condition, unworn, and in the same packaging.

  • Non-refundable items include customized products, digital downloads, eBooks, gift cards, and intimate apparel (e.g., swimwear).

 

Return Process

  1. Contact Customer Support: Email us at info.bluecliffe@gmail.com with your order number and the reason for the return.

  2. Package and Ship: Once authorized, securely package your items and return them to the address provided. Return shipping costs are the customer’s responsibility.

  3. Inspection and Refund: Once we receive the item and verify its condition, we will process your refund within 5 days.

 

Damaged or Defective Items

If you receive a damaged or defective item, email us immediately at info.bluecliffe@gmail.com with photos of the damage. We will arrange for a replacement or issue a full refund.

 

Questions and Support

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For any questions regarding our shipping or returns policy, don’t hesitate to contact us at info.bluecliffe@gmail.com. We’re here to ensure your shopping experience with Bluecliffe is smooth and enjoyable.

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By making a purchase on Bluecliffe.shop, you agree to the terms outlined in this policy.

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